CRM/Case Management COTS Sourcing Knowledge Product

SRS’ Knowledge Product (tools and content) is designed to help enable and expedite client’s business case analysis, Industry Scan and acquisition processes of COTS and integration and support services with specific focus on CRM and Case Management Systems. The Product allows clients to browse COTS and CRM COTS database requirements and implement each step in the planning and acquisition process including selection of functional requirements, nonfunctional requirements and Service Levels from a provided database, RFP generation, scoring and evaluation and selection processes.

This SRS intuitive application for creating, updating and managing requirements features the following capabilities:

1.         a library of industry standard CRM COTS and COTS generic requirements and associated evaluation criteria

2.         ability to select required requirements and determine if they should be Mandatory or Rated

3.         Mandatory and Rated wording available for each requirement

4.         determine and maintain evaluation criteria for each requirement

5.         assign scores and weights to requirements, sections or subsections

6.         special notes (for internal display only) can be maintained for each requirement

7.         ability to determine if selected requirements would be service levels and if so, capture and maintain all SLA information

8.         instantly produce the Statement of Requirements RFP document for review or final RFP posting

9.         maintain and manage questions, answers and amendments

10.      interface to an Evaluation Application which is automatically populated with the requirements and evaluation criteria (used for evaluators and evaluation roll-ups)