Over 70 percent of business relationships fail to meet the expectations of the parties involved. Weak or non-existent strategic planning; poorly conceived, misaligned or inadequately communicated objectives, strategies and priorities; faulty expectations; and/or unrealistic performance targets can result in hidden structural risks that can unintentionally sabotage a viable project or an entire program.

The Strategic Sourcing Management Practice assists public and private sector clients in sourcing and establishing flexible business relationships with strategic partners, suppliers and stakeholders. It mitigates the structural and related risks associated with sourcing in two ways: by ensuring the development of a fair procurement strategy and a plan to select the right supplier(s); and, structuring a governance and accountability management framework that incorporates Continuous Alignment, evaluation, selection, negotiation, performance measurement, committed delivery and risk mitigation in the context of Alternative Service Delivery (ASD), Public-Private Partnerships (P-PP ™), and other complex business arrangements.

Clients benefit from SRS’ strategic insight, extensive hands-on vendor experience and broad knowledge in assessing a vendor's bidding tactics. SRS’s Strategic Sourcing and Procurement Methodology evaluates a vendors executive-level commitment, corporate culture and strategic fit, internal decision-making and dispute resolution structures, as well as its capacity to deliver and collaboratively establish productive working relationships.

Are you realizing the full potential of your relationship with internal or external service delivery organizations?

Do you know exactly how well your business relationship is performing against expected or desired outcome? Do you have the right relationships to help you execute your strategy?

Is your SLA, contract or business arrangement too rigid and inflexible to address the dynamic aspects of your business or program needs?

Are you getting pushed to transfer functions to a service provider based on high level SLAs or unrealistic objectives?

 

To quote humorist James Thurber,  “It is better to know some of the questions than all of the answers.” Strategic Relationships Solutions Inc. has the experience and management tools to work with you to take on these kinds of questions and to develop and implement relationship solutions that work.

 

SRS’ Relationship and Service Management Practice (RSMP) offers unique methodology, product and tools that allow organizations to establish or re-invent their business relationships, their Service Agreements and the methods through which those are formed, managed and evolved. Benefits include:

 

1.              Execution of organizational strategies including shared services, common services and human resources business strategies

2.              Focus on core business

3.              Achieving higher degree of organizational agility

4.              Increased productivity

5.              Reduced cost

6.              Introduction of enabling technologies

 

SRS Professionals help you re-invent your existing relationships or create new relationships via a 5-step proprietary and proven process gained through many years of experience in creating and managing Client-Service Provider relationships. The process focuses on enabling the factors for success while avoiding and/or mitigating the structural risks that have plagued business relationships for decades. Our RSMP provides you with:

 

1. Best People  – All SRS practice leaders and key resources have been on both sides of these relationships and as such they know what it means to be a client, an advisor to a client and a service provider. SRS practice leaders are considered the best in the industry and have been responsible for structuring, managing and delivering the most successful relationships in Canada and internationally.

 

2. Advanced Methodology – RSMP was developed through 20 years of relationship formation and delivery management of successful client engagements. Unique to the SRS methodology is the mitigation of the top 20 structural risks that have plagued these relationships for the past three decades.

 

3. Enabling Tools –  Advanced relationships and service management tools that allow you to manage your relationships and service level agreements in measurable and real terms.