Healthcare Services

The SRS Health Sector Services Practice is a leader in the development, implementation and evaluation of effective healthcare strategies that meet the growing demand for healthcare services across Canada. Working with Governments, hospitals and other healthcare stakeholders, SRS has developed proprietary processes to allow its clients to embrace innovation and succeed in the ever changing landscape in which they operate. To this end, SRS has developed three key healthcare service offerings, tailored to the unique needs of healthcare stakeholders: Strategic Health Management Services, Relationship and Service Management and Strategic Sourcing Services.

Collaboration is a must in today’s healthcare sector. SRS utilizes its Collaborative Engagement Process (CEP ™ ) to introduce dynamic business processes, governance structures, and tools that allow you to actively manage and effectively control the interdependent horizontal and vertical dynamics of your organization, continuously align your strategy with your clients’ and stakeholders’ needs, and steer execution of your strategy down to the operational level.

Healthcare is a relationship business. Managing these relationships is therefore critical to success. Whether it is an MOU with your IT department, a Service Level Agreement with a Shared or Common Service organization, or a complex business arrangement with an external service provider, doing it right delivers results and maximizes benefits realization potential.

From the idea to achieving expected outcomes, SRS’ Relationship and Service Management Practice (RSMP) offers unique methodology, products and tools (SRS SourcingWorkbench ™) that allow organizations to establish or re-invent their business relationships, their Service Agreements and the methods through which those are formed, managed and evolved.

SRS professionals help you re-define your existing relationships or create new relationships via a 5-step proprietary and proven process evolved through many years of experience in creating and managing Client-Service Provider relationships. The process focuses on enabling the factors for success while avoiding and/or mitigating the structural risks and is supported by the SourcingWorkbench ™, SRS’ automated Relationship and Service Management Module which provides end-to-end information management of relationship formation & management as well as service provision management spanning all phases of planning, transition and ongoing operation.

SRS has a wealth of experience in developing, sourcing, implementing and evaluating strategic frameworks for the integration of healthcare services, providers and technologies. This experience comes from its health professionals and has been developed and refined through numerous high profile strategic engagements which include:

• Province of Ontario – eHealth Vision and Strategy
• MOHLTC Electronic Health Record/ECHIN strategy and business plan
• MOHLTC eHealth LHIN – Stakeholder Engagement Strategy
• Province of Ontario – Electronic Health Record Sourcing Strategy and Business Case
• South East LHIN – Electronic Health Record Sourcing Strategy and Business Case
• Eastern Ontario – CareConnect Telemedicine Strategy for Champlain and South East LHINs
• Ontario HIV Treatment Network – Electronic Health Record Strategy