Relational Contracting and Relationships Management

A “relationship” approach to complex business arrangements

It is no secret that the majority of complex public-public and public-private business arrangements fall short of meeting stakeholder expectations in the long term. The single leading cause of failure is that they are structured as transactions or deals that do not adapt well to change and evolution. By positioning the relationship among stakeholders at the heart of delivery and performance management, business arrangements can be structured as adaptive and continuous business relationships that leverage change and achieve improved outcomes with lower risk.

The program will guide you in building the required relationship management function and capacity to enable change and create a culture of collaboration and trust. Discussions will cover:

  • Client-Vendor Relationships such as operations management arrangements, Alternative Service Delivery (ASD), Public-Private Partnerships, (PPP), Commissioning, Outsourcing, Futuresourcing™, Major Capital Projects, and In Service Support (ISS) contracts; and
  • Intra-Public Sector Relationships such as Shared Services arrangements, Program Owner-Provider relationships, Transfer Payments and intra-municipal arrangements

Through highly interactive lecture sessions, small group workshops and large group dialogue, our training programs will equip you with the know-how and skills to establish and manage highly adaptive and collaborative relationships that will deliver exceptional performance. Our training programs help organizations meet the requirements of BSI 11000 / ISO 11000 ( proposed) standards.

The following class-based courses are offered offsite or at client’s sites.

Course Descriptions

Relational Contracting and Relationships Management Leadership Team

This executive 1/2 course provides leadership team members with an introduction to Relationships Management in the public sector and how to establish and manage highly collaborative relationships within the public sector and strategic partners.

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Date: TBD
Location: Ottawa

Relational Contracting and Relationships Management Executive

This one-day course provides senior management of the public and private sector with an overview of the relationship-based model of contracting and how to implement it in existing and new strategic partner relationships.

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Date: May 30 2016
Location: Ottawa

Relational Contracting and Relationships Management Professional
(RCM Certification course)

This three-day course provides program directors and managers, senior program and project managers, procurement professionals and relationship managers with a deep understanding of the Relational Contracting and Relationships Management Model, ISO 44001 and how to apply them in the public and private sector. This course is also offered by Telfer school of Management, University of Ottawa. Upon completion and passing a comprehensive exam, attendees would receive a certification in Relational Contracting Management.

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Date: June 27-29 2016
Location: Ottawa