Relationship & Collaboration Management Training

Training for a Relational Approach

The relationship between all parties involved is the heart of their success. By positioning the relationship among stakeholders at the heart of planning, delivery, and performance management, business arrangements can be structured and managed within a collaborative and adaptive framework which drives meaningful change and improves outcomes, while lowering overall risk.


This training program has helped many executives and program/project managers achieve greater success by enabling collaboration, integrated delivery, and mutual value creation with their clients, partners, and strategic suppliers. By employing the insight-based relationship and collaboration management systems, individual and organizational collaborative competencies learned in this course, organizations have been able to simplify communication and coordination, create an integrated team approach to delivery, reduce uncertainty, lower risk, and achieve better overall outcomes in complex programs and business arrangements.


This Relationship and Collaboration Management training program provides participants with the essential knowledge needed to establish and manage adaptive and collaborative business relationships that can take advantage of change and navigate through today’s volatile, uncertain, and increasingly complex business environment. They will learn how to establish effective collaboration frameworks which will facilitate truly integrated delivery, create sustained mutual value, effectively manage third-party relationship risks and enable joint success. Participants will also be provided with the methodology and tools to shift organizational mindset and create a culture of collaboration and trust.


The SRS Relational Model – An ISO Standard

At the core of this program is a collaboration model that supports the development and administration of a dynamic,  adaptive, and collaborative business relationship between collaborators to achieve common goals and create mutual value. The model and its implementation methodology operationalize ISO 44001 effectively; an international standard published in March 2017, that describes organizational requirements to enable relationship management and provide guidance for establishing relationship management plans with strategic collaborators.


Who Should Attend

The program is recommended for public and private sector executives, partner/vendor relations managers, business development executives, senior project managers, procurement officers, and anyone involved in significant collaboration activity.

This training program is of utmost importance to Capture Managers responsible for developing and eventually operationalizing relationship and collaboration management plans for major business opportunities.


PMCD 3 Equivalency

In Canada, this course is deemed as an approved equivalency for the Department of National Defence – Canada (DND) PMCD 3 qualification requirement.


Key Learnings

Through this training program, participants will gain knowledge and a deeper understanding of:

  • The issues and challenges of managing complex projects and business arrangements with partners, clients, and key suppliers
  • The processes and tools for establishing and operationalizing relationships management and collaboration frameworks, including joint relationship charters, joint governance systems, relationship  performance and risk management, collaborative working, and collaborative competency
  • Transitioning “relationship management” from an individual one-to-one connection to “relationship management as a system” and a platform for effective collaboration and value creation
  • How to move from Transactions to Relationships and create an environment of collaboration trust
  • An Effective approach and methodology for causing diffusion of collaborative behaviors across the stakeholder community
  • Approaches for evaluating relationship and collaboration health, risk, strategy, fit, and capability to deliver project/program outcomes
  • The processes and tools necessary to successfully establish and operationalize relationship management frameworks in diverse stakeholder environments
  • The various sourcing and contracting models and how to apply relational contracting and ISO 44001 principles to provide ongoing opportunities for enhanced project and program outcomes
  • How to develop effective compensation and incentivization models to drive the right behavior and reduce competing interests
  • How to lead and facilitate collaborative engagements to develop and implement ISO 44001 relationship management plans
  • How to form and launch high-performing joint stakeholder teams Collaborative Change and Transitions Management of complex programs and business arrangements
  • ISO 44001 Corporate Relationship Management Plans,  internal governance, and management systems needed to enable and support collaborative relationships.

Certification

All participants will receive a Certificate of Completion in Strategic Relationships Management, Collaborative Working and Relational Contracting by attending any of the three in-class videoconference programs. Additionally, Participants of the two and three day program can additionally earn a certification in Relational Contracting Management. Participants, working in teams or as individuals who submit the completed case work report within 90 days of completing the three day workshop and achieve a minimum score of 80% will receive certification.


Courses Being Offered


One-day Essential – Executive Course

  • Relationships and Collaboration Management Overview
  • Relationship Management and Collaboration Framework
  • Implementation –  Developing and Operationalizing Relationship Management and Collaboration Frameworks & Creating Mutual Value
  • Relationship-Based Contracting Management (Relational Contracting)
  • Interest-Based Negotiations and Issue Resolution
  • Internal Systems and Oversight – ISO 44001 CRMP
  • Managing Transitions

For Details


Two-day – Managerial Course

  • Relationships and Collaboration Management Overview
  • Relationship Management and Collaboration Framework
  • Implementation –  Developing and Operationalizing Relationship Management and Collaboration Frameworks & Creating Mutual Value
  • Relationship-Based Contracting Management (Relational Contracting)
  • Interest-Based Negotiations and Issue Resolution
  • Internal Systems and Oversight – ISO 44001 CRMP
  • Managing Transitions

For Details


Three-day – Professional Course

  • Relationships Management Overview
  • Relationship Management and Collaboration Framework
  • Implementation –  Developing and Operationalizing Relationship Management and Collaboration Frameworks & Creating Mutual Value
  • Experience Sharing
  • Implementation – Managing Relationships and Creating Mutual Value
  • Relationship-Based Contracting Management (Relational Contracting)
  • Interest-Based Negotiations and Issue Resolution
  • Internal Systems and Oversight – ISO 44001 CRMP
  • Managing Transitions
  • Workshop – Professional Certification in Relational Contracting Management

For Details


Courses Offered Through ICW Canada


Managing Cultures & Behaviors in Collaborative Relationships

The foundation for robust and efficient collaboration relies on both the operating processes and the interactions of the parties involved.

This two-day course focuses on providing insight into the impact that cultures and behaviors have on performance, including how to identify, monitor, measure, and address both positive and negative behaviors.

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ISO 44001 Collaborative Leaders Course

This 4-day course helps senior leadership team gain the knowledge and skills to develop internal champions/facilitators to lead and support ISO 44001 implementation programs.

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